Privacy Policy

Your privacy is really important to us. The policy below sets out how and why Your Space Moore Organised collects your personal data, what it is used for, how it is processed and how it is kept safe.

Your Space Moore Organised is responsible for collecting, processing, storing and keeping your information safe and secure, giving you access to it if you need it, and disposing of your information when a reasonable time period has lapsed, as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with the Data Protection Act 2018 and we are registered as a Data Controller with the Information Commissioner’s Office.

If you have any questions regarding our processing of personal data, these should be directed to us via claire@yourspacemooreorganised.co.uk

We are guided by the following principles when processing data:

We will only collect data for specific and specified purposes; we will make it clear at the point when we request your information, what we are collecting it for and how we are going to use it.
We will not collect data beyond what is necessary to accomplish those purposes; we will minimise the amount of information we collect from you to what we need to deliver the services required.
We will collect and use your personal information only if we have sensible business reasons for doing so, such as providing you with virtual assistant services or any other in-person or virtual services provided by Your Space Moore Organised.
We will not use your data for purposes other than those for which it was collected, accepted as stated within our policy, or with your prior consent.
We will seek to verify and/or update your data periodically and we will accept requests from you for amendment of the data held.
We will apply high technical standards to make our processing of data secure.
Except otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law.

What personal information is collected?

When contacting Your Space Moore Organised on the ‘contact’ page you will be asked to enter your name, email address and telephone number. This data is submitted in a contact form that is sent directly to WordPress to a password protected database.

When you book a session with Your Space Moore Organised you will also be asked to provide your home address. This data is collected by email, through a password protected email account or a password protected ‘What’s app’ account.

Your Space Moore Organised will not pass on your data to third parties. All personal data collected by Your Space Moore Organised will be password protected.

We collect your email address in order to:

Send information.
Respond to enquiries and/or other requests or questions.
We may also send you additional information related to our product and/or service.

The information we may collect about you could include, but is not limited to:

Personal details
Family details
Lifestyle and social circumstances
Financial details
Physical or mental health details
Photographs taken as part of any decluttering and organising project.

When do we collect information?

We collect information from you when you fill out a contact form, whilst organising a consultation and during a decluttering/organising session.

How do we use your information?

We may use the information we collect from you when you fill out a contact form, plan a session or share your location in the following ways:

To personalise user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website to better serve you.
To send emails regarding your query, consultation and/or booking of a decluttering/organising session.

How do we protect visitor information?

Your personal information is stored behind password secured networks and is only accessible by Claire Moore who is required to keep the information confidential.

Third Party Disclosure

Your Space Moore Organised does not sell, trade, or otherwise transfer to outside parties your personal data unless we provide you with advance notice. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Third Party Links

Our site contains links to and from other websites which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy, and terms of use polices. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third party sites before you submit any personal data to the website.

What legal basis do we have for processing your personal data?

The General Data Protection Regulation (GDPR) came into force on 25 May 2018. Under the GDPR, organisations need to ensure activities involving the processing of personal information are undertaken under one of the six legal grounds for processing. Your Space Moore Organised has legal ground for processing your personal information as follows: when you book a consultation or a session, your information will need to be processed in order to carry out the services required by Your Space Moore Organised. This is in the form of the emails we exchange to organise a session. If you would like to withdraw your consent at any time, you can contact Your Space Moore Organised via email or telephone.

Where do we store and process personal data?

Your Space Moore Organised will store your personal data in a password protected email account and when processing your data, it will be stored in a password-protected database. This email account and database are only accessible by Your Space Moore Organised. Passwords are used to prevent unauthorised access, use, destruction or disclosure of your personal information.

How long do we keep your personal data for?

Your Space Moore Organised does not have a set limit on how long your personal data is stored.

Your Space Moore Organised:

carefully considers and can justify how long personal data is kept,
regularly reviews client information and will erase securely personal data when it is no longer needed,
has appropriate processes in place to comply with individuals’ requests for erasure under ‘the right to be forgotten’,
clearly identifies any personal data that we need to keep for public interest, archiving, scientific or historical research, or statistical purposes.

Your rights in relation to personal data:

Under data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, Your Space Moore Organised has one month to respond to you.

Website analytics and targeted marketing

We use website analytics to provide the best user experience and service to you and to evaluate and improve our site. We utilise third party data analytics service providers Google Analytics and Google Search Console to improve our visibility and to monitor website browser behaviour and navigation across our site.

These third-party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. Our service providers may collect the following data about the way you use our site, which will almost always be anonymised and aggregated before reporting back to us:

Number of visitors to our site
Pages visited whilst using the site and time spent per page.
Page interaction information, such as scrolling, clicks and browsing methods.
Source location and details about where users go when they leave the site.
Page response times and any download errors.
Other technical information relating to end user device, such as IP address or browser plug-in.
From time to time, we may use the information collected about you to present you with targeted advertisements using platforms such as Facebook, Twitter, Google and/or Instagram.

If you are concerned about how we are collecting, using and/or sharing your personal information, you can contact our Data Protection Officer claire@yourspacemooreorganised.co.uk

You can also complain to the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

From time to time, we may need to change our privacy policy because of changes in our organisation, legislation or in our attempts to serve your needs better. We will use reasonable efforts to publish any changes to our privacy statement.

This policy was last updated in April 2024.